Front Desk Agent - Camarillo, CA
Company: Offshore Staffing inc
Location: Camarillo
Posted on: June 24, 2022
Job Description:
Job DescriptionJob Summary & ResponsibilitiesPosition: Customer
Service Professional Summary:Our client is a highly specialized,
elite company focused in the automotive industry, with an
extraordinary emphasis on services. The client's main priority is
to deliver luxury experience to their clients. They are looking the
Burbank, CA area for a local, highly gifted, experienced and
dedicated Customer Service Professional.Provides 5 Star Guest
Service to current and future guests, as well as, partners and
their guests and employees. Develops business and retains and
services clients in the specified geographic region. Duties and
Responsibilities: The following reflects management's definition of
essential functions for this job but does not restrict the tasks
that may be assigned.
- Ensures each and every guest entering the facility has an
exceptional experience
- Answers incoming guest telephone calls in a courteous and
professional manner
- Possesses and maintains thorough knowledge of the hospitality
industry as assigned
- Negotiates agreements with guests
- Opens and closes contracts; ensuring all required client
paperwork is complete and accurate
- Responds to and investigates guest inquiries, concerns, and
issues via phone, fax, mail, and email in a timely and courteous
manner
- Assists all guests with inquiries and concerns in a
professional and friendly manner both on the telephone and in
person
- Understands and communicates information regarding the company
products, services, and policies to new and existing clients
- Possesses and maintains thorough knowledge of our services and
products.
- Perform pick-up and drop-off service for guests
- Assist in shuttle, delivery or logistics between
locations.
- Researches guests prior to their arrival and offer service
upgrade
- Use company wide programs, sales development, prospecting
projects, guest events and reporting for group business
development
- Achieve monthly, quarterly and annual revenue goals as
outlined
- Maintain and organize work area
- Must be in proper uniform at all times when working
- Must be ready to work at the start of scheduled shift
- Follow lawful directions from supervisors
- Uphold the company non-disclosure and confidentiality policies
and agreements
- Work evenings, weekends and holiday work hours as required
- Other duties as directedEssential:
- Ability to and proven track record of management of guest
services effectively and successfully
- Ability to work individually or within a team environment
- Ability to work a flexible schedule including weekends,
evenings, and holidays
- Ability to maintain and project professional behaviors towards
guests and associates
- Ability to work in varying environments, such as indoors and
outdoors
- Must be a self-starter and proactive
- Excellent guest service skills
- Commitment to excellence and high standards
- Excellent written and verbal communication skills
- Good judgment with the ability to make timely and sound
decisions
- Ability to accept instructions or directions and see through to
completion
- Demonstrated ability to make successful presentations to
individuals and/or groups
- Versatility, flexibility, and a willingness to work within
constantly changing priorities with enthusiasmRequirementsMinimum
Requirements:
- Ability to work individually or within a team environment
- High School Diploma or equivalent - 4 Year College Degree
Preferred
- Must be a self-starter and proactive
- Excellent customer service skills; commitment to excellence and
high standards
- Excellent written and verbal communication skills
- Good judgment with the ability to make timely and sound
decisions
- Creative, flexible, and innovative team player
- Ability to calculate figures and amounts such as discounts,
interest, commissions, and percentages
- Excellent problem resolution
- Strong interpersonal skills
- Versatility, flexibility, and a willingness to work within
constantly changing priorities with enthusiasmPhysical
Requirements:
- Ability to stand, walk, bend and reach for up to 8 hours
- Ability to lift a minimum of 45 lbs without assistance
- Ability to work in weather and elements and with varying
degrees
- Work between frequently alternating environments; inside and
outside, sun light and office light
- Applicant must possess all auditory, speaking and communicating
capabilities necessary to complete the responsibilities detailed
above.BenefitsGreat Benefits to include Medical, Dental, Vision,
401k and more! Great Pay with opportunity for travel and
growth!
Keywords: Offshore Staffing inc, Camarillo , Front Desk Agent - Camarillo, CA, Sales , Camarillo, California
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