Customer Service Representative
Company: Freeway Funding
Location: Camarillo
Posted on: May 14, 2022
Job Description:
The Customer Service Representative (CSR) position is
responsible for providing friendly and helpful service to all
customers that call into the Call Center. CSRs are also assigned a
queue of early-stage delinquent auto finance accounts for payment
reminders and resolution of accounts under 30 days past due. CSRs
will utilize appropriate techniques, strategies, and collection
efforts to identify a quick and acceptable solution. Customer
Service responsibilities:
- Answer and handle calls regarding accounts and other related
questions utilizing appropriate compliance and security measures to
identify customers and protect against fraud
- Actively listen and ask questions to determine customer needs
to ensure proper routing of call and/or presentation of a solution
to their inquiry.
- Collect on assigned delinquent accounts in a timely and
effective manner, within established guidelines
- Document all communications and transactions of material manner
with customers
- Protect the confidentiality of all aspects of the companys
operations, portfolio, customer information, and computer
technology
- Working knowledge of state and federal laws applicable to
collections, including FDCPA, TCPA and Rees-Levering among
others
- Actively participate in team meetings to improve workflows,
collection processes, and department efficiencies. customer service
functions:
- Work effectively in a high-pressure, high volume
environment
- Display professionalism and empathy
- Handle customer questions with a goal of resolving all issues
within first contact/call
- Demonstrate strong verbal and written communication skills
- Refer available services to meet customers needs
- Excellent computer skills including proficiency in Microsoft
Suite
- Contribute to department projects as assigned
- Other related duties as business needs arise Qualifications and
Education Requirements One or more years in a Call Center
environment preferred. Previous work experience work experience in
customer service, sales, or collections. Knowledge of collections
processes and tactics. Interpersonal skills with the ability to
work in a team and interact with all levels of personnel. Reliable
with excellent time management ability, must meet deadlines and
quotas. High school diploma or equivalent required. Preferred
Skills: Excellent understanding of reporting and report databases.
Proficient in Microsoft Office applications. Excellent verbal and
written communication skills. Strong problem solving and
decision-making skills. PM19 Powered by JazzHR PI176057591
Keywords: Freeway Funding, Camarillo , Customer Service Representative, Sales , Camarillo, California
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