Customer Service Representative

Company: Freeway Funding
Location: Camarillo
Posted on: May 14, 2022

Job Description:

The Customer Service Representative (CSR) position is responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are also assigned a queue of early-stage delinquent auto finance accounts for payment reminders and resolution of accounts under 30 days past due. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution. Customer Service responsibilities:

• Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud
• Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry.
• Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines
• Document all communications and transactions of material manner with customers
• Protect the confidentiality of all aspects of the companys operations, portfolio, customer information, and computer technology
• Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others
• Actively participate in team meetings to improve workflows, collection processes, and department efficiencies. customer service functions:
  • Work effectively in a high-pressure, high volume environment
  • Display professionalism and empathy
  • Handle customer questions with a goal of resolving all issues within first contact/call
  • Demonstrate strong verbal and written communication skills
  • Refer available services to meet customers needs
  • Excellent computer skills including proficiency in Microsoft Suite
  • Contribute to department projects as assigned
  • Other related duties as business needs arise Qualifications and Education Requirements One or more years in a Call Center environment preferred. Previous work experience work experience in customer service, sales, or collections. Knowledge of collections processes and tactics. Interpersonal skills with the ability to work in a team and interact with all levels of personnel. Reliable with excellent time management ability, must meet deadlines and quotas. High school diploma or equivalent required. Preferred Skills: Excellent understanding of reporting and report databases. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Strong problem solving and decision-making skills. PM19 Powered by JazzHR PI176057591

Keywords: Freeway Funding, Camarillo , Customer Service Representative, Sales , Camarillo, California