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Customer Service Representative

Company: Sun Air Jets
Location: Camarillo
Posted on: January 13, 2022

Job Description:

The company delivers a wide variety of services tailored specifically to business jet owners including aircraft management, on-demand charter, aircraft fueling, hangar storage, and jet maintenance. The Customer Service Representative's primary purpose is to provide a variety of services to aircraft passengers and crew. The perfect candidate will pride themselves on professionalism and unbeatable service who is a good conversationalist and outgoing.Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo servicesCommunicate efficiently with line service and pilots using ground radio, and phone systemSolicit sales of fuel for all aircraft; provide pricing and delivery informationResponsible for setting up new customer accounts, maintaining records, preparing accounting reportsSuccessful handling of high volume inbound callsServe as liaison between the customer and various departmentsMaintain current on local attractions and activities, and other information that provide valuable services to our customers.Other duties and projects as reasonably assigned by the FBO ManagerRequired Qualifications:2+ years of customer service experience,experience preferably in luxury goods/services or aviationAbility to successfully and efficiently multi-task with high attention to detailExcellent verbal and written communication skills and problem-solving abilitiesWillingness to learn a multitude of new computer programs and aviation softwareMust have a valid driver's license and successfully complete background check and DOT look-alike drug testWeekend availability is required - tentative available shift Wednesday - SundayWork EnvironmentThe employee's main work station is located at the front reception counter adjacent to an airport runway and aircraft ramp near an aircraft hangar in an airport environment. Periodically aircraft noise can be heard.Sun Air Jets benefits package includes competitive pay, per diem, 401K with an employer match, health insurance (medical, dental, vision) with company contribution, and paid time off (vacation and sick time).

Keywords: Sun Air Jets, Camarillo , Customer Service Representative, Sales , Camarillo, California

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