Agent-At Your Service - JWMarriott/Ritz-Carlton LALIVE (140027U0)
Location: Los Angeles
Posted on: April 23, 2024
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Job Description:
Imagine how successful you want to be. We?re with you.
A career at Marriott is more than a job. It?s a future. You choose
where you want to go, how you want to GROW, and we help make it
happen. Expect opportunities to learn new skills, coworkers who
share your enthusiasm, and recognition that REWARDS your success.
If this is how you want to LIVE—challenged and supported to reach
your own personal goals—you want to be at Marriott, where life just
keeps getting better. Join us. We?re Marriott.
Positions are currently available at The Ritz-Carlton, Los Angeles,
The Residences at The Ritz-Carlton, Los Angeles and The JW Marriott
at L.A. LIVE, all part of the L.A. LIVE entertainment complex.
Positioned at the heart of a worldclass entertainment, sports and
dining district, we?re focused on delivering the luxury and service
for which our brands are renowned. Here, we?ll provide you with the
tools and rewards you need to meet every challenge. Join us in
redefining the face of L.A., while redefining your future.
The JW Marriott at L.A. LIVE is currently accepting applications
for: Agent-At Your Service (140027U0):
Responsibilities include: Operate telephone switchboard station in
order to answer telephone calls. Process guest requests for wake up
calls, screening calls, and other requests related to placing or
receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if
required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to
manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
For all hourly positions, apply online at
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140027U0
FORTUNE magazine recognized Marriott International as one of the
?100 Best Companies to Work For?, for the tenth consecutive
year.
Benefits may include: medical, dental, vision, 401(K) profit
sharing, paid time off, tuition reimbursement, career advancement,
hotel room discounts and more.
Live • Reward • Grow
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Camarillo , Agent-At Your Service - JWMarriott/Ritz-Carlton LALIVE (140027U0), Other , Los Angeles, California
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