Collector

Company: Freeway Funding
Location: Camarillo
Posted on: May 10, 2022

Job Description:

We are a fast-paced consumer finance company that services indirect auto financing contracts for credit challenged customers. In this role, the Collector will use various methods to collect monies due on delinquent accounts, including handling a high volume of inbound and outbound calls, texts and emails. Follows-up on delinquent accounts, updates and maintains accurate notes and related information in the loan system.
Collector Responsibilities
Conduct research by skip tracing accounts to locate customers
Process red flag accounts such as abandon vehicles, impounds, car breakdowns
Work accounts past due more than 60 days and handle customer inquiries
Provide updates on assigned accounts; Maintain records of all contact with customers
Update insurance expiration information
Providing administrative support to dept staff including customer and vendor correspondence and maintenance of departmental files and supplies
Prepare and file repossession paperwork and reports
Compiles reports for management as directed
Other duties as assigned
Collector Requirements
Previous work experience in customer service, sales, collections, or related field
Excellent knowledge of collection processes; Firm but fair
Excellent verbal communication, negotiation, and excellent people skills
Outstanding phone etiquette; problem solver
Detail oriented, dependable, reliable
Proficient computer skills; Microsoft Office for Windows
Proficient mathematical skills
Ability to deal with impolite customers
Must be bi-lingual (Spanish)
PM19
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Keywords: Freeway Funding, Camarillo , Collector, Other , Camarillo, California