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Senior Manager, Customer Engagement

Company: Zume
Location: Camarillo
Posted on: June 8, 2021

Job Description:

We are building the Program Management Office at Zume, looking for several different levels including Senior Manager and Manager who will be responsible for developing and executing plans to launch new operations to fulfill customer needs. You will organize and lead cross-functional teams to drive successful outcomes, bridging business strategy with operational implementation. You will be a leader and facilitator; are driven, organized and detail oriented; excel in program/ project management; communicate effectively at all levels; thrive in an ambiguous environment; are adept at facilitating actions and resolving conflicts; manage through relationships and influence: and display grace under fire.

Essential Functions:

  • Coordinate intake of enterprise customer opportunities
  • Work with Director of sales on scoping product development plan and establishing timelines for developmental activities including design, prototyping, testing etc
  • Establish standards for program management and customer onboarding processes
  • Work with supply chain and operations to implement specific customer requirements in the S&OP process
  • Build a customer engagement team capable of managing in high growth environment
  • Lead multi-disciplinary teams in a high velocity, change-intensive environment
  • Drive the "how" of execution, developing the necessary plans to deliver cross-functional projects, and manage operations projects to successful delivery -- on-time, on-budget, and with high quality
  • Ensure ownership and accountability for deliverables, in partnership with different functional and business teams
  • Proactively identify, report, and mitigate risks, issues, and dependencies
  • Be a changemaker. Actively improve existing systems and structures by offering best practices and innovative ideas then implement them!

Desired Experience:

  • Experience in operations, project, or product management
  • Extensive knowledge of project and program management tools, templates, and techniques
  • Strong business and operations acumen, with the ability to quickly understand and communicate operations concepts and challenges across a wide-ranging audience
  • Exceptional problem solver and negotiator, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
  • Strong written and verbal communicator, with the confidence and credibility to effectively engage senior and executive management
  • Successful in managing cross-functional teams in a high-velocity environment
  • Experienced in managing relationships with vendors, partners, and customers
  • Analytical and collaborative in your approach to everything
  • Energized by tackling hard problems and breaking new ground
  • Comfortable navigating ambiguity and thrive with new challenges
  • Have a Bachelor's Degree in business or engineering or equivalent practical experience. PMP or Master's Degree in related field preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

  • 100% company-paid Medical, Dental, and Vision for you and 75% for your dependents
  • Flexible Time Off
  • The opportunity to work with an incredibly supportive team of thinkers and innovators

Zume provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Zume, Camarillo , Senior Manager, Customer Engagement, Other , Camarillo, California

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