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Loss Mitigation Specialist

Company: Freeway Funding
Location: Camarillo
Posted on: October 15, 2020

Job Description:

We are a fast-paced consumer lending company that offers indirect financing for vehicles for credit challenged borrowers. In this role in the Loss Mitigation department, you will work on accounts that are seriously delinquent where repossession of the Company's collateral may be necessary. You will work with borrowers, contracted recovery agencies, and other team members to mitigate potential loss to the Company. Review customers' accounts and ensure each account is in good standing. Follow-up on delinquent accounts, update and maintain accurate financial records including accounting, receivable and account records.Responsibilities

Pull delinquent lists, contact customers and advise how to get the account in good standingCollect payments, and update customers' accountsConduct advanced skip tracing on assigned accounts Process red flag accounts such as abandoned vehicles, impounds, car breakdowns, etc.Handle customer inquiriesProvide updates on assigned accounts; Maintain records of all contact with customersCollection of payments to bring delinquent accounts to current statusMaintain records of terms agreed to for all paymentsEnter and maintain insurance policies to ensure all customer vehicles are properly insuredOther duties as assigned by the Collections ManagerPerform reviews of condition reports and invoices to ensure accuracy of collateral disposition and appropriate pricing of services renderedRequirements
Ability to think outside of the box in order to resolve issues that arisePrevious work experience in customer service, automotive industry (i.e. sales and service), collections or related field Excellent knowledge of collection processes; Firm but fairExcellent verbal communication, negotiation and excellent people skillsOutstanding phone etiquette; problem solverDetail oriented, dependable, reliableProficient computer and mathematical skillsResilient with impolite customersBilingualPM19 PI124171590

Keywords: Freeway Funding, Camarillo , Loss Mitigation Specialist, Other , Camarillo, California

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