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CSR

Company: AppleOne
Location: Camarillo
Posted on: October 12, 2020

Job Description:

CSR opportunity! Customer Service Representative ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Core duties and responsibilities include the following: ? Achieves customer service duties by reviewing and processing of customer quotes and orders. ? Works closely with other customer service representatives and outside sales to ensure customers? satisfaction. ? Assist with expediting orders, process returns and resolving customer complaints. ? Perform clerical tasks such as routing customer calls to the appropriate senior customer service representative, filing and compiling information for reports. ? Updates job knowledge by participating in training opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations. COMPETENCIES: Intellectual ? Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations. ? Customer Service - Manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. ? Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; skills; participates in meetings. ? Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Demonstrates attention to detail. ? Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own for positive results. ? Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. ? Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Please send resumes to Veronica Vasquez-Gomez. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Camarillo , CSR, Other , Camarillo, California

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