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Strategic Behavioral Health: Evbh - Admissions & Referrals Specialist - Second Shift

Company: Strategic Behavioral Health
Location: Camarillo
Posted on: September 2, 2020

Job Description:

EVBH Admissions & Referrals Specialist SECOND SHIFT Job DetailsLevel ExperiencedJob Location Eagle View Behavioral Health Bettendorf, IAPosition Type Full TimeEducation Level Masters DegreeSalary Range UndisclosedTravel Percentage UndisclosedJob Shift 2nd ShiftJob Category Health CareDescription Position Summary:Upon completion of orientation and under general supervision, Assessment & Referral Specialist performs assessments at Eagle View Behavioral Health as well as outside the facilities, depending on the needs of the patient or hospital, screens admissions for clinical and medical appropriateness and communicates this information to a physician for determination of admissions and level of care direction. Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients. This is a second shift position.Skills:1) Comprehensive understanding of the behavioral healthcare industry and experience in clinical interviewing, patient assessment, family dynamics, treatment modalities and planning and admission requirements using the established hospital criteria.2) Thorough knowledge of JCAHO, CMS, third party payors, managed care organizations and state and federal regulatory standards/requirements.3) Ability to communicate professionally and effectively, orally, in person, and in writing, with multidisciplinary team members, managed care organizations and business office, providing needed information in a logical, concise manner using technical language that accurately describes patient’s condition and need for hospitalization.4) Ability to organize and prioritize workload to meet deadlines, orchestrate a myriad of activities and to manage multiple priorities within complex and changing systems.5) Able to self-regulate and facilitate helpful management dynamics during stressful situations.Essential Job Functions and Responsibilities:Customer Service:In-person and telephone communication is consistently attentive, responsive and reflects “helpfulness”.Professional awareness and boundaries are observed. Unnecessary self-disclosure is minimized. Telephones are answered by the third ring whenever possible and a professional greeting. Dedicated extensions/mobile phones with voice mail have a personalized greeting, and messages retrieved/responded to in a timely manner. Critical customer encounters are met with advanced customer service skills and resolved. Assessment Services:Coordinates activities related to admission of patients and appropriate follow-up activity. Conduct initial evaluation to include interviewing patient and/or patient’s representative to obtain necessary personal, medical and psychiatric history and financial data to determine eligibility for admission, appropriate level of care and document recommendations and Axis I-IV diagnoses, as appropriate. Confers with physicians, nursing, housekeeping, transport and other staff members to coordinate and schedule admission of patient. Assigns accommodations based on physician’s admittance orders, nature of illness, availability of accommodations and other information. Prepares record of admission, transfer and other required data.Notifies departments of patient’s admission. Maintain record of admissions and discharges and complies occupancy-census data. Leadership:Continuously self regulates professional presentation especially during emotional charged situations.Presents informed and available to medical staff during patient rounds or telephonic consultations.Partners with others to ensure cohesive teamwork and healthy communication. Gives consideration to situations that may produce divisiveness or be received as diminishing others role or authority. Medical Records and Confidential Communication:Appropriately considers the sensitivity and confidentiality of medical/psychiatric information along with the need-to-know before sharing information with others. Medical records of deficiencies are minimized, and when identified, corrected as soon as practical. Maintain files in a neat, orderly, and confidential manner with special attention to security.Qualifications Education / Licensure:Position requires successful completion of a master’s degree from an accredited college or university in social work, psychology, mental health or a related field or RN. A minimum of two years in a psychiatric or mental health setting desirable.Eagle View Behavioral Health provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression.

Keywords: Strategic Behavioral Health, Camarillo , Strategic Behavioral Health: Evbh - Admissions & Referrals Specialist - Second Shift, Other , Camarillo, California

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