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Customer Service

Company: DEX
Location: Camarillo
Posted on: May 12, 2022

Job Description:

Customer service plays an important role in creating world-class customer experiences. As the main point of contact, customer service representatives act on behalf of the company, answering questions, providing product or service information, and handling any complaints or positive feedback. These individuals may deal with customers face to face, by phone, or through electronic communication, but in all cases they serve as the voice of the company. As such, it's important to be personable, professional, and helpful when working in this position.

DUTIES AND RESPONSIBILITIES:

1. Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
2. Run required reports to manage accounts
3. Ensure product/parts are received correctly
4. Communication point between operations and customer
5. Collects and enters orders for new or additional products or services.
6. Fields customer questions and concerns; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
7. Ensures that appropriate actions are taken to resolve customer problems and concerns.
8. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
9. Meet customer service department sales targets, generating sales leads when opportunities arise
10. Performs other related duties as assigned

Experience:
Some Customer Service experience preferred.

Skills:
Knowledgable in Microsoft Excel, Microsoft Word, Outlook, and able to competently use a computer
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems and alleviate conflicts or escalate tactfully
Ability to multitask, manage time, and prioritize
Able to work individually and as a team

Keywords: DEX, Camarillo , Customer Service, Hospitality & Tourism , Camarillo, California

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