Customer Service - Whole Foods - Malibu, CA
Company: Whole Foods Market
Posted on: November 16, 2021
Located in - Malibu, CA
Provides support as a Multi-Team Team Member, performing duties
related to customer service, stocking, and sanitation in assigned
department(s). All Whole Foods Market Retail jobs require ensuring
a positive company image by providing courteous, friendly, and
efficient service to customers and Team Members at all times. All
positions must be performed in accordance with team and store
Standard Operating Procedures. Further, Team Members must be
prepared and able to perform the duties inherent in other Team
Member job descriptions. Team Leaders are required to spend
significant time on the floor, engaging with customers, and
pitching in to help whenever and wherever needed. All positions
must strive to support WFM core values and goals, promote national,
regional, and store programs and initiatives, and ensure adherence
to all applicable health and safety regulations.
* Follows department procedures for preparing, storing, rotating,
and stocking of product.
* Prepares, packages, weighs, and prices products for sale.
* Monitors product quality and freshness and ensures proper product
* Ensures cases and shelves are clean and well-stocked.
* Completes spoilage, sampling, temperature, and sweep logs as
* Assists with periodic inventory checks.
* Arrives to work station on time, appropriately groomed, dressed
and ready to work; works all scheduled shifts and attends required
trainings and meetings.
* Provides excellent customer service, addresses needs of customers
in a timely and effective manner and models suggestive selling
techniques; answers phones and pages promptly and courteously.
* Maximizes sales potential through effective and proper procedures
for prepping, storing, rotating, stocking, and merchandising
* Follows and complies, or ensures compliance, with established
procedures, including Weights and Measures, health and sanitation,
and safe work practices.
* Maintains, or ensures maintenance of, a clean and sanitary
working and shopping environment; maintains equipment in accordance
with WFM cleanliness and safety standards.
* Performs opening, mid, and closing duties as assigned; ensures
accuracy of signs and pricing.
* Immediately reports safety hazards and violations.
* Performs other duties as assigned by store, regional, or national
Knowledge, Skills, & Abilities
* Ability to sell proactively.
* Ability to learn basic knowledge of all products carried in
* Ability to visually examine products for quality and
* Proactively reads labels and familiarizes oneself on various
* Strong to excellent communication skills and willingness to work
as part of a team.
* Ability to deliver information in a clear and respectable manner
to fellow Team Members, customers, and vendors.
* Ability to meet customer service expectations and standards in
all interactions with customers, vendors, and Team Members.
* Ability to follow directions and procedures; effective time
management and organization skills.
* Passion for natural foods and the mission of Whole Foods
* Strong work ethic and ability to work in a fast-paced environment
with a sense of urgency.
* Understanding of and compliance with WFM quality goals.
Desired Work Experiences
* No prior retail experience required.
Physical Requirements/Working Conditions
* Must be able to lift 50 pounds.
* In an 8-hour work day: standing/walking 6-8 hours.
* Hand use: single grasping, fine manipulation, pushing and
* Work requires the following motions: bending, twisting, squatting
* Exposure to FDA approved cleaning chemicals.
* Exposure to temperatures: 90 degrees Fahrenheit.
* Ability to work in a wet and cold environment.
* Ability to work a flexible schedule including nights, weekends,
and holidays as needed.
* Ability to use tools and equipment, including box cutters,
knives, electric pallet jacks, forklifts, hand trucks, six-wheel
carts, balers, and other heavy machinery.
Note: The purpose of this document is to provide a general summary
of essential responsibilities for the position and is not meant as
an exhaustive list. This document does not reflect all job duties
or requirements for every position. Requirements build as one
progresses through the job levels, so any job duties required at a
lower level may be required at the higher level in addition to the
duties listed for that higher level. Duties, assignments, and other
responsibilities may differ for similar positions based on business
conditions, departmental or geographic location, and/or needs for
the particular position. An individual must demonstrate successful
performance in their current position before being considered for
promotion. In addition, in order to promote into a higher-level
position, a business need for the promotion must exist and the
candidate must be considered the most qualified person for the new
position. Completion of certain milestones such as obtaining an
advanced degree or certification, time in current position, or
developing skills to perform at the higher-level role do not
guarantee a promotion.
At Whole Foods Market, we provide a fair and equal employment
opportunity for all Team Members and candidates regardless of race,
color, religion, national origin, gender, pregnancy, sexual
orientation, gender identity/expression, age, marital status,
disability, or any other legally protected characteristic. Whole
Foods Market hires and promotes individuals solely based on
qualifications for the position to be filled and business
Keywords: Whole Foods Market, Camarillo , Customer Service - Whole Foods - Malibu, CA, Hospitality & Tourism , Camarillo, California
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