Clinical Agent
Company: Clinicas del Camino Real, Inc.
Location: Camarillo
Posted on: November 26, 2025
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Job Description:
Job Description Department Call Center City Camarillo Exempt No
Duties JOB OBJECTIVE Under the general supervision of the Medical
Director or Nurse Manager, the Clinical Agent will be provide
nursing care to patients by way of limited patient assessment via
telephone, assisting with appointment coordination, and
collaboration with others within and outside the organization.
Primary objective is to engage with patients and improve
coordination of care. Essential Functions And Responsibilities The
Clinical Agent is responsible for performing the following duties:
Monitors and responds to patient inquiry calls. Assists with the
evaluation and assessment of patient's health care needs based on
patient's signs and symptoms utilizing established triage protocols
and guidelines. Effectively and efficiently uses clinical
decision-making tools and algorithms. Reports accurate medical
information to assist provider with decision making. Appropriately
identifies patients with urgent needs and triages them with a
provider to refer either to the emergency department or urgent care
for evaluation. Provides appropriate health advice within the scope
of their licensure/certification to patients who do not require
immediate in person care with a provider. Documents accurate notes
of all conversations and patient interactions in the patient’s EMR.
Patient Education: Offer educational resources and information to
patients. Collaboration: Work with other healthcare professionals
to ensure comprehensive patient care. Schedules appointments for
patients who need to see a CDCR provider, consulting with providers
as appropriate. Assists with supporting patients with medication
questions i.e. frequency processing refill requests as dictated by
prescribing provider. Serve as a clinical resource and professional
role model for other staff. Communicates appropriately and
tactfully with staff, consultants, patients and their families, and
the community. Provides a timely response to inquiries, which may
take place via telephone or alternative communication platforms
such as text messaging. Participates in staff, training, and other
meetings as needed. May be responsible for development of training
materials or policies & procedures. Performs other duties as
assigned, including scheduling and outreach calls. Requirements
EDUCATION, EXPERIENCE AND QUALIFICATIONS Minimum of three years’
experience in direct patient care, preferably in an ambulatory care
or outpatient setting. Experience in Multi-Group Health Center
setting preferred. Current licensed LVN or certified Medical
Assistant Ability to multi task and prioritize. Has strong critical
thinking and customer service skills. Knowledge of medical
terminology, infection control and safety Bilingual
(English/Spanish) fluency preferred. Excellent verbal and written
communication skills, including clear and empathetic communication.
Strong computer skills including familiarity with Microsoft Office
and EMRs. How to Apply Send applications or resume to:
CdcrCareers@clinicas.org Fax: 805-659-3217 Is this job listing for
a Provider? No Wages $22.00-$38.00 Wage Type Hourly
Keywords: Clinicas del Camino Real, Inc., Camarillo , Clinical Agent, Healthcare , Camarillo, California
