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Chief Innovation Officer

Company: Gold Coast Health Plan
Location: Camarillo
Posted on: May 22, 2023

Job Description:

Morgan Consulting Resources, Inc. has been retained to conduct the search for the Chief Innovation Officer for Gold Coast Health Plan in Ventura County. This individual will function as both a partner and leader in advancing the organization's continuous and dynamic strategic planning process. This position is based in the Camarillo office but a hybrid schedule will be considered.About the Organization:Gold Coast Health Plan proudly serves Medi-Cal beneficiaries living in Ventura County, California. We are an independent public entity governed by the Ventura County Medi-Cal Managed Care Commission and are dedicated to serving our members. The Commission is comprised of locally elected officials, providers, hospitals, clinics, the county health care agency and consumer advocates. Our member-first focus centers on the delivery of exceptional service to our beneficiaries by enhancing the quality of health care, providing greater access and improving member choice.
Gold Coast Health Plan is committed to making a difference in the communities we serve. Through grants, sponsorships and the fundraising efforts of our employees, we support the organizations that are making a difference in the lives of Ventura County's Medi-Cal members. Our goal is to fulfill our vision of compassionate care, accessible to all, for a healthy community. Gold Coast Health Plan delivers health care services with a member-first focus that reflects a commitment to our members and our providers. We understand the necessity of having a local presence in the cities we serve, and we are committed to establishing and strengthening relationships in those communities.
Mission: To improve the health of our members, through the provision of high quality care and services.
For more information about the organization, please visit: .
About the Position:
Gold Coast Health Plan is building the Medi-Cal health plan of the future for Ventura County, California. We have a comprehensive and detailed, multi-faceted and multi-year Plan to achieve the best health, the best access to Quality care, and a superior experience for the members and communities we serve. To sustainably achieve this Mission and stay ahead of rapid changes in the Medi-Cal environment, Gold Coast Health Plan must advance new and innovative solutions and transform our operational, organizational, and technological capabilities. We are searching for a highly qualified health plan leader with experience and expertise in driving the execution of wide-reaching, complex, and cross-functional work plans and performance improvement initiatives in partnership with the health plan's Chief Executive Officer (CEO) and Executive Team. The Chief Innovation Officer reports directly to the CEO and is a member of our Executive Team.
This new position is itself an innovation at Gold Coast Health Plan. From day one, this Officer role will have an immediate impact on our capacity and capability for health plan performance improvement by (1) supporting the CEO's efforts to unify the company around one singular Plan (goals, initiatives, work plans, and priorities) by strengthening company-wide coordination, collaboration, and integration and by enhancing the practice of performance-focused meetings for the Executive and Leadership Teams; (2) advancing the organization's capability to develop and execute goals and work plans and to continuously track performance (including pioneering an Operating Steering Committee); (3) improving the execution and integration of complex, mission-critical, and enterprise-wide strategic initiatives, including timely and meaningful engagement of the Executive and Leadership Teams (inform, consult, and decide); and (4) building a Strategic Communications Practice that delivers high-value communications (internally and externally) and integrates communications as a key component of all goals and work plans. The role will also be a major contributor to new business development initiatives that expand our impact on the communities we serve - namely, Gold Coast Health Plan is advancing financial and operational readiness and requisite applications to operate a Dual Special Needs Plan by 2026, pursuant to our Commission approved "5 Year Strategic Plan."
Primary Objectives of this Role:

  • Build and advance a goals-focused, performance-driven organization with all requisite practices and processes, including team-based development and execution of goals and work plans, metrics reporting and continuous performance monitoring, robust operational reviews, etc., at all levels of the organization. A main focus will be on Executive and Leadership Team effectiveness with these practices and processes.
  • Strengthen the Executive and Leadership Teams performance with the following: (1) improving the practice of efficient and effective performance-based meetings that are comprehensively agendized to include goals, operational and regulatory priority matters, resources and support needs, organizational issues (as appropriate), and timely escalations; (2) communicating inside and outside the organization; (3) escalation of urgent matters for information purposes or resolution and resource needs or other supports; (4) timely and well-informed decision making; (5) full and timely engagement in the budgeting process; and (6) championing of the Plan.
  • Ensure alignment with the Plan (goals, work plans, and priorities) up/down/across the organization and ensure adequate resourcing and supports are in place for cross-functional teams leading goals/initiatives.

    Daily and Monthly Responsibilities:

    • Serve as the day-to-day single point administrative lead for the Executive Team and Leadership Team meetings. This work will be done in consultation with the CEO and will include, but not be limited to:

      • Setting and driving agendas.
      • Activating with team members (and assist as needed with decision support and prioritization) to ensure reports and work products are of quality and delivered on time.
      • Leading follow-up activities and communications.
      • Co-leading company event planning activities with HR Leader and Director of Communication.

      • Serve in a principal leadership capacity on the Operational Steering Committee (or equivalent operational review process/forum).
      • This is a major utility role for the CEO - and Executive Team - that complements and supplements the company's capacity for getting work done, timely and effectively. Given the impressive scope of work that Gold Coast Health Plan has taken on in the greater pursuit of the Mission, we will benefit from having a highly experienced CEO partner and extender that can "swing" into a wide variety of work as needed. The scope of work includes discharging any operational duties, driving any operational assignments, leading any operational projects and initiatives - big or small, short term or longer term, transitional or permanent, representing the company inside or out. The incumbent will leverage a considerable breadth and depth of health plan experience and expertise to execute assigned jobs and will be seen as a ready-to-be-deployed resource.
      • As assigned by the CEO, assist Executive Team members in determining and prioritizing business strategies and securing adequate and timely resources and supports.
      • As assigned by the CEO, assist Executive Team members on decision-making, goals performance, and company communications (internal and external).
      • In collaboration with the HR Leader, review, design, and execute on improvements to organizational structure; find knowledge and skills gaps and help address them; improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
      • Lead the Communications Team (staff and consultant supports) and the development and ongoing operations of a highly effective strategic communications practice that integrates timely and meaningful communications with the execution of goals (internally) and leverages communications and messages to advance the brand and reputation of GCHP in its industry/markets (externally).
      • Cultivate a metrics-focused management practice and company culture. Design, develop, and operationalize a practice for the production and use of management metrics. Establish a metrics-based, business analysis-based approach to understanding and managing performance and improvement. Work with Executives, Leadership, goal "owners," and the Project Management Office, departmental staff, and other associates, to compile a complete management "picture" of performance (goals performance, drivers of performance, significant operational issues/challenges).
      • Conduct strategic analysis on key business initiatives and design proposed solutions.
      • Serve as liaison between staff, executives, leaders, and CEO regarding company climate, employee well-being, project updates, proposals, and planning.
      • Oversee daily operations through collaboration with the Executive Team and department leaders, performing an array of administrative tasks from managing the Executive Team calendar, generating correspondence.
      • Build and develop relationships with all employees of the company for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with our executive teams on special projects.
      • Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
      • Assist in the creation of critical and key communications. Design key communications strategies for all initiatives in collaboration with our communications organization.

        Required Health Plan Skills and Qualifications:

        • 10-15 years of operations experience in Medicaid and Medicare managed care; demonstrable experience across the full scope of health plan functions (financial performance, hiring/recruitment and organizational development, core health plan operations, health services, member experience, provider contracting and services, etc.).
        • 7+ years in an Executive or Senior Leadership role in a health plan or similar business, with a particular interest in Medicare (D-SNP).
        • 5+ years of reporting to a CEO or working within a CEO office.
        • Experience with building and maintaining effective working relationships with boards of directors, community representatives and regulators.
        • Proven experience organizing and directing multiple cross-departmental teams, simultaneously, on large, complex, and high-stakes work plan execution.
        • Proven success leading large, complex, cross-functional, and high-stakes projects.
        • Proven track record with negotiations of large vendor contracts that include industry-standard performance incentives and service level agreements.
        • Excellent communicator in written and verbal form with significant experience in highly effective corporate communications with internal and external stakeholders.
        • Extremely versatile, dedicated to efficient productivity.
        • Experience planning and leading strategic initiatives.

          Preferred Qualifications:

          • Advanced degree or MBA; Degree in Business Administration or similar field.
          • Excellent written and verbal communications; deep experience in corporate communications.
          • Experience with data/business analysis and market research.
          • Experience with high-dollar ($100M+) budget management.
          • Big firm consulting experience with a focus on operations management.
          • Six Sigma credentials and experience.
          • Nimble business mind with a focus on developing creative solutions.
          • Strong project reporting skills, with a focus on interdepartmental communication.

            Salary range: $276,800-$434,000
            If you or someone you know has the qualifications we seek, I'd love to set up a time to talk. Thank you very much.
            Lisa Coyne, PrincipalMorgan Consulting Resources, Inc.

Keywords: Gold Coast Health Plan, Camarillo , Chief Innovation Officer, Executive , Camarillo, California

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