Collections Specialist

Company: Rently
Location: Camarillo
Posted on: May 22, 2023

Job Description:

Founded in 2011, Rently is a smart home and self-guided touring hardware and software provider. Our all-in-one solution allows real estate operators to provide best-in-class touring and living experiences for their current and future residents while optimizing their leasing efficiency and expanding revenue opportunities.By using Rently, renters can tour a single family home or multifamily apartment on their schedule, move in/out, and control their smart home devices all with just the phone in their pocket. Meanwhile, property managers can remotely control access, manage energy, monitor activity, and prevent damage without ever having to leave their office.We are thrilled you're interested in a role at Rently! We look forward to reviewing your qualifications soon.Job DutiesSupervise assigned accounts to identify unresolved debts.Communicate by phone with customers on a regular basis for collectionsDevelop effective repayment plans.Follow-up with clients on overdue accounts.Oversee all monthly payments and refunds.Research and implement effective collection techniques.Perform all administrative duties related to ensuring office efficiency.Work with the team to develop and implement an escalation process for accounts that are non-responsive.Respond to client account queries in a timely and professional manner.Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.Submit regular reports on the status of unpaid accounts and any repayment progress.Skills and Qualifications2+ years experience in a similar role.Strong understanding of billing and collection processes.Outstanding communication and interpersonal skills.Strong Excel Skills (pivot tables, vlookups .)Be willing to work in a team environment.Highly-skilled in negotiation.In-depth knowledge of laws and policies related to debt collection.Good administrative skills.Good listening skillsCommunication skillsMust pass a background check.For applicants located in California, the salary range for this full-time role is expected to be $21.50-$26.50. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.

Benefit Highlights:- 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.- 401k with 3% Rently match- Paid time off- Sick time off- Partial gym membership reimbursement- Partial pet insurance reimbursement- Career growth opportunities- Professional development opportunities- Work related travel opportunities (dependent on role)- Company gatherings & team eventsAnd more!Rently is an ISO 27001 and PIMS 27701 Certified Organization

Keywords: Rently, Camarillo , Collections Specialist, Accounting, Auditing , Camarillo, California