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Senior Operations Clerk

Company: Freeway Funding
Location: Camarillo
Posted on: September 2, 2020

Job Description:

General Purpose of the PositionThe Senior Operations Clerk is responsible for supporting the Operations Manager and providing direct assistance to staff in processing vehicle titles, handling accident and insurance claims, and performing internal audits of loan packages prior to funding. Corresponds with borrowers and third parties in handling inquiries and performs research and follow-up as necessary. Ensures timely completion of such tasks in compliance with established policies & procedures.Senior Operations Clerk Responsibilities:

  • Respond to staff, borrowers, and third-party inquiries concerning payoffs, and other loan information details.
    • Assist with maintenance of loan files, including but not limited to, payoff requests/demands, file maintenance, corrections, changes of ownership and transfers on fraudulent customer loans
      • Prepares and reviews reports on a monthly basis required by management
        • Support manager with payoff processing and coordinating title release
          • Assist with evaluating insurance settlements, processing insurance proceeds and coordinating title release, completing Letters of Guarantee, amortizations and payment skips
            • Receive, review, and process all DMV related materials such as Certificates of Title, Vehicle Lien Registrations, etc.
            • Communicate with dealerships and DMV to resolve issues such as outstanding titles
            • Ensure that all registration and title information is accurately entered in the appropriate database
            • Respond to customer requests regarding account status and title and registration issues
              • Performs other related duties as assigned Senior Operations Clerk Requirements:
                2+ years of administrative experience with at least 1 year of DMV title transfer experience, preferably in the sub-prime auto finance industryStrong knowledge of DMV title processes and electronic lien title programmingStrong problem-solving skillsAbility to interact with others in a professional, tactful and sensitive mannerEffective communication and organizational skills with a strong attention to detailAbility to thrive in a fast-paced work environment, work independently as well as part of a teamAbility to speak and write in Spanish is preferredHigh School Diploma or GED or equivalent work experiencePM19 PI123076703

Keywords: Freeway Funding, Camarillo , Senior Operations Clerk, Accounting, Auditing , Camarillo, California

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